Natural Elements Painting & Repair (NEPR)

Operations Manager / Integrator

Location: Remote -- Must work EST hours

Job Type: Full-time | 40 hours per week

Schedule: Monday-Friday, 8:00 AM-4:30 PM EST

Compensation: $9 - $14.00 per hour, based on experience and demonstrated capability

Why Join NEPR?

Natural Elements Painting & Repair (NEPR) is a growing U.S.-based commercial and residential painting and repair company focused on quality service, strong relationships, and continuous improvement.

As we grow, we're looking for an Operations Manager / Integrator who can turn priorities into execution, bring structure to the organization, improve systems, hold people accountable, and make sure important initiatives get finished.

You'll work closely with leadership while managing key administrative team members and coordinating priorities across the organization.

If you enjoy creating order, solving problems, developing people, improving systems, and turning ideas into measurable results, this could be an excellent fit.

Role Overview

The Operations Manager / Integrator will drive implementation, accountability, systems, financial administration oversight, and NEPR's operating rhythm.

You'll directly supervise our Financial Admin and part-time Implementation Admin while coordinating with Production, Sales, Estimating, and other team members on agreed projects, budgets, systems, and processes.

You'll track commitments, identify problems early, facilitate meetings, manage quarterly priorities, oversee system implementations, improve processes, and ensure people follow through on agreed results.

Success means priorities get completed, systems remain reliable, accountability is clear, and less routine coordination and follow-up falls back onto company leadership.

Key Responsibilities

Financial Oversight & Budget Accountability

• Oversee timely and accurate financial reporting with the Financial Admin
• Review monthly P&Ls, budgets, billing, collections, spending, and project costs
• Identify material budget variances and ensure corrective actions are assigned and completed
• Provide leadership with clear visibility into financial concerns and recommended actions

Team Development & Accountability

• Lead, manage, coach, and hold accountable the Financial Admin and part-time Implementation Admin
• Establish clear responsibilities, priorities, and measurable KPIs
• Conduct biweekly goal-setting and performance reviews
• Address underperformance promptly and professionally
• Follow up across the organization on agreed implementation, budget, and systems commitments
• Escalate recurring accountability issues appropriately

Meetings & Issue Resolution

• Own preparation, facilitation, documentation, and follow-through for weekly company meetings
• Lead structured 90-minute leadership meetings
• Ensure scorecards, priorities, implementation status, and key issues are ready for review
• Facilitate problem-solving to identify root causes and concrete solutions
• Assign owners and deadlines and verify actions are completed
• Help organize quarterly and annual reviews and planning sessions

Implementation & Project Management

• Coordinate quarterly company priorities with clear owners, milestones, and deadlines
• Own and maintain NEPR's implementation tracking system
• Review progress weekly and address threatened deadlines early
• Manage AI and automation initiatives with staff and technical providers
• Manage Pipedrive and other CRM implementations, including configuration, testing, training, and rollout
• Coordinate consultants and providers against approved scopes, budgets, and deadlines
• Evaluate new initiatives based on strategic fit, profitability, resources, and effort

Systems, Processes & Training

• Own the company's weekly Scorecard and ensure required metrics are accurate
• Manage Pipedrive administration, workflows, reporting, and issue resolution
• Manage Google Sheets used for dashboards, financial tracking, operational reporting, and implementation
• Build and maintain SOPs, checklists, templates, and internal documentation
• Coordinate onboarding and training materials for key roles
• Track process compliance and correct inconsistent execution
• Identify opportunities to save time, reduce errors, and improve operational efficiency

Requirements

• Demonstrated experience leading and developing team members
• Proven ability to establish KPIs, manage performance, and hold people accountable
• Strong project and implementation management skills
• Experience managing budgets, financial administration, or financial reporting processes
• Experience coordinating consultants, vendors, or technical providers
• Practical Pipedrive or similar CRM experience
• Strong Google Sheets and Google Workspace skills
• Comfortable managing AI, automation, and technology implementation projects
• Experience creating SOPs, processes, onboarding, or training materials
• Highest-level English communication skills required, both written and spoken
• Comfortable leading meetings and difficult accountability conversations
• Strong organization, judgment, problem-solving, and follow-through
• Ability to work independently and manage multiple priorities remotely
• Reliable computer, high-speed internet, and backup plan for internet or power outages

Preferred Experience

• Operations management, Integrator, project management, or business operations experience
• Construction, painting, home services, or other project-based service experience
• Familiarity with EOS or similar operating systems
• Experience implementing or administering Pipedrive
• Experience with AI and automation tools
• Familiarity with Slack, Connecteam, PaintScout, Procore, BuildingConnected, Autodesk, or similar systems

Schedule

• Full-time remote position
• 40 paid hours per week
• Monday-Friday, 8:00 AM-4:30 PM EST
• 30-minute unpaid lunch break
• Regular participation in company meetings and planning sessions

Compensation

• $9 - $14.00 per hour
• Based on experience and demonstrated capability
• 40 paid hours per week

Benefits

• 10 days paid time off per year
• 7 paid holidays per year
• Remote work
• Training and professional development opportunities
• Significant ownership over systems, implementation, and operational improvement

What Success Looks Like

• Financial reports and budget reviews are completed accurately and on time
• Direct reports have clear KPIs, expectations, and accountability
• Company implementation commitments and quarterly priorities stay on track
• Leadership meetings are prepared, productive, and result in completed actions
• CRM, Google Sheets, Scorecards, SOPs, and operational systems remain accurate and reliable
• Processes become more consistent through documentation, training, and accountability
• Operational improvements produce measurable time savings, cost savings, or error reduction
• Routine coordination and follow-up required from company leadership decreases

Our Core Values

Service -- We solve problems and provide quality solutions for our customers, vendors, subcontractors, and employees.

Learning -- We seek feedback, develop our skills, and continually look for better ways to work.

Health -- We support the mental, physical, and financial health of our team.

Extreme Ownership -- We take responsibility for our work, mistakes, and commitments and communicate honestly.

Respect -- We treat people professionally and with consideration in every interaction.

Natural Elements Painting & Repair (NEPR) is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. Reasonable accommodations are available for qualified applicants and employees with disabilities.